This profile has been claimed by the business owner or representative.
2960 Alston Drive SE, Atlanta, GA, 30317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The overall experience was disappointing. From the initial consultation, I had high hopes because of the 3 companies that did quotes for my project, they were the only ones that mentioned wood repair. The proposal for the interior was very thorough and detailed but the portion for the exterior was not. The sales associates took pictures of the interior but did not do a thorough walk through of the exterior. Even though they were pricier, I decided to go with certapro. The project was completed by multiple teams of contractor... read more
Sean Collins and his team did an awesome job for us. Although the rain was a hassle, but as soon as it cleared up our house was painted, and looking fabulous!!! Very professional with lots of southern charm. I even got my yellow door! Thank you sooo much for a job well done! Mr. & Mrs. Fields Mcdonough, Ga
DO NOT USE CERTAPRO painters. PLEASE Don't waste your money or time. My experience has been an absolute nightmare. It started off great with the sales person that came out to assess my home and give me a quote. I liked his ideas and thought the price was reasonable. However when the "professional team" I was promised came out it was a different story. They did a terrible job, after they were so called done. You could still see the paint that was already on the walls. There were uneven paint blots all over and they spilled pa... read more
Business response:
We are unable to locate anyone in our customer records with this first name and last initial. Please contact me directly at 404-391-1747 to discuss. Owner, Jeremy Rhett.
May 2022 if I could I would not selecti a star to the fact I had a very very unhappy experience with Certa Pro of Atlanta with my interior painting I had spent two days on my hands and knees on Mothers Day weekend cleaning spots of paint off my wood floors I. Every room and still find paint on my wood floors also the paint on my trim was not complete there were places that were not painted you can tell the difference from the old to the new I also had a lot of cleaning up as far as paint on my door handles hinges also when I... read more
CertaPro painted my house in October 2020. Six months later, paint was peeling from the soffits and rust was bleeding through on some railing. They responded quickly, but the work on the railing was not satisfactory and I had to call them back within a few days. In late February 2022, I again noticed peeling paint on the soffits in a different area. I called on March 7th to arrange to have the problem addressed. I was told someone would call me back to schedule an appointment. It took over 6 weeks before I could get anyone t... read more
Business response:
Customer complaint is valid. I personally promised the 5/5 date and scheduled it on our calendar. Due to an internal misunderstanding it was removed from our schedule. We are working now to correct this, reaching out to the customer to reschedule.
CertaPro just finished their job at my townhouse today. It was so quick and easy which I really appreciated. Someone came to the house and really listened to what i had to say and took notes on everything i wanted. Between the price and customer service i knew i was ready to book! Once book they got my scheduled and on day one someone came to introduce me to the painters. We then did another walk through so i can point out everything and any little details i needed addressed then they got to work. Took about a day and a half... read more
Certapro stained my front and back deck earlier this year. They recommended I use a semi solid stain instead of the transparent stain that I had used in the past. The work itself was great- the team did a super job and things looked great - at first.... I noticed the deck got dirty very quickly - and pretty much always looked terrible. Every spot of dirt now shows. I have pretty much given up trying to keep it looking clean. I reached out to Certapro on advice on how to clean, and I never heard back. I contacted Sherwin Will... read more
I write to share a recent experience I had with one of your salesmen, Miguel Gaytan. I am in the market to paint my brick ranch house and have done some research online. CertaPro comes up again and again as a highly rated company whose customers are very satisfied. Let me tell you that this has not been my experience and have cancelled the job. I contacted the company the last week of October and Miguel Gaytan was assigned as my salesman, he came to my house and was very accommodating with my schedule. He looked around and w... read more
Business response:
Dorimar, Thank you for bringing your experience to our attention. We have found that the most accurate results in producing an estimate come from a close collaboration with our clients done via an in-person consultation. This starts with a walk around the house together to discuss scope of work, preparation, types of paint, repair work and logistical considerations. Our process culminates with a review of the proposal done on-the-spot between our estimator and the home-owner. Any discrepancies between client wishes and the w... read more
This is the second time I've used CertaPro. They are wonderful. There was a small chip in the wall after they left and a quick call had them scheduled to come repair it at no additional charge. The quality of the painting is fantastic and I'm sure I will use them again when I have another area that I can't quite reach or don't have the patience for.
CertaPro Painters of Atlanta/Decatur has a 4.7 star rating with 536 reviews.
CertaPro Painters of Atlanta/Decatur is closed now. It will open on Monday at 9:00 a.m.