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California Closets - Los Gatos

4.8
  • Interior Design
  • Los Gatos, CA

About this business

Home ServicesInterior Design

Location details

349 N Santa Cruz Ave, Los Gatos, CA, 95030, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.8469 reviews
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Nancy N.'s profile image
Nancy N. 
rating
a year ago

We were very unhappy with our closet install. The end product did not look like the plans they sent us. I shouldn't have to request molding to cover the gaps. It should be standard. It looks cheap without it and now we have to finish it ourselves 

Business response:

Your concerns are noted. We apologize for the issues with your closet install. Please feel free to reach out to us at (408) 392-0400 to discuss how we can address this. 

Valerie P.'s profile image
Valerie P. 
rating
a year ago

California Closets installed a beautiful pantry in my kitchen. We highly recommend our fantastic designer, Tannaz. She made the process easy and designed a lovely, spacious, and very functional pantry. Mario did an excellent job in installing the interior framework, shelves, and the doors. 

Bill B.'s profile image
Bill B. 
rating
2 years ago

Carmela Roberts was responsive, professional and competent. We very much appreciated her ideas and renderings. The California Closets process will, no doubt, produce a great result where it matches the customer needs. Our particular remodel required a greater amount of unique customization than was suited to their particular capabilites. Although we chose to go with a more custom cabinet maker, Carmela was extremely understanding and gracious. I'm confident that given the correct project we would have been satisfied with Cal... read more

Olga C.'s profile image
Olga C. 
rating
2 years ago

Most recently I worked with Cindy on a built-in for an office. Cindy provided remarkable experience. I have been working with her since 2015. This is a 4th installation she has helped me with. Every time Cindy is incredibly thoughtful, thorough, and exceeds every expectation. She provided detailed designs and guided me every step of the way. I look forward to the final outcome and I can't recommend her work enough! 

Business response:

Thanks for your continued business, Olga! 

Michael W.'s profile image
Michael W. 
rating
3 years ago

Had a great experience with California Closets. Jane came out to the house and took measurements and asked us about our needs. She drew up concepts and reviewed them in the office with us, allowing us to make as many tweaks as we wonted and chose finishes and hardware. Installation was quick, professional and looks great! 

Business response:

Thanks for the 5 star review. We are so glad you found the process with Jane easy and that the finished product looks great. 

Leslie V.'s profile image
Leslie V. 
rating
3 years ago

Our designer, Lori, did a fabulous job as did our installer, Mario, and we are happy with the product. So, it's a shame that we cannot recommend California Closets to others due to poor customer service. When my husband went in for unexpected surgery, our bedroom and closet remodel project had to be delayed. I contacted California Closets to reschedule installation and was told we'd be charged the reschedule fee ($600.00!) even though my email was sent JUST TWO DAYS prior to the two-week reschedule deadline. Given the fact t... read more

Business response:

Thank you for the positive feedback about our designer and installer. Unfortunately, after several discussions with you, we can agree to disagree on the specifics of your situation and why we had no choice but to charge you the change fee. We wish you the very best and hope you continue to enjoy your custom-designed closet. 

Jon H.'s profile image
Jon H. 
rating
3 years ago

Andrew is freaking amazing. He came out multiple times to check progress of our construction, got to know our family and our design desires as well as how my wife and I differed, and went above and beyond via text, late meetings, weekends, to get the project of our dreams. He was always conscious of our budget, our lead times, and even helped me add a late additional closet at the end that made it in time for the final inspections. Even after we were done he checked in on us and made sure any small stuff that needed fixing o... read more

Business response:

Thank you for your 5-star review. We are glad Andrew provided a white glove customer service experience for you. 

Fluffy K.'s profile image
Fluffy K. 
rating
3 years ago

I would it start good with this place, the design looks promising and things feel good in the showroom. However, I keep regret I got it installed in my house almost everyday since the installation. First, they use a lot of fillers for the installation. I don't like fillers, I consider fillers as a cheap and lazy solution to the rescue of bad design and lack of consideration and measurement. Second, they use glue during the installation. The smell of glue stays in my rooms for days even after I opened all those windows. Who k... read more

Business response:

Thank you for taking the time to post a review. Please know that we take all customer feedback extremely seriously, and would appreciate the opportunity to address your concerns. Unfortunately we cannot find a record of you in our database, otherwise we’d reach out to you directly. Please contact me so we discuss your experience, your issues, and concerns. Thank you. Paige Gordon, GM, California Closets Los Gatos 408.392.0400 

Ali S.'s profile image
Ali S. 
rating
4 years ago

California closets in Los Gatos is the way to go. I used their services for a retail fitting room and stockroom. I couldn't be more happier than the turnout. I do recommend everyone to go to Eric, his work ethic and skill do speak loudly, perfect for anyone who is looking for top shelf quality (pun intended). Amazing job done that suited the shop well. 

Business response:

Ali thank you for your review. I remember taking the final measurements for this one and we got around a lot of obstructions( you cant even tell!! So happy you are happy with the final outcome. 

Frequently asked questions about California Closets - Los Gatos

How is California Closets - Los Gatos rated?

California Closets - Los Gatos has a 4.8 star rating with 469 reviews. 

When is California Closets - Los Gatos open?

California Closets - Los Gatos is closed now. It will open at 9:00 a.m.