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CertaPro Painters of Fort Worth
- Painters
- Hurst, TX
About this business
Location details
951 W. Pipeline Road, Suite 100, Hurst, TX, 76053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They did a great job. They were on time, fast, clean, and addressed my every need. House looks great
They removed popcorn ceilings and repaired any damage in 5 rooms in addition to painting walls, ceilings and woodwork in those rooms. I would rate the job as complex.. Arrived on time, finished on time. Minor questions about quality which were re-painted to my satisfaction. Good clean up. Very easy to work with and would definitely hire again.
Price was very reasonable. Workers were professional and friendly. Time from when the work actually started to completion was fast. Very neat. Clean up was thorough.
They left paint all over the floors of my house. Several items were left un-done until at the end when they were packed up and ready to go. They then attempted to correct the mistakes after I pointed them out. I still see white paint all over the house on the floor and over the green walls that were painted. The floor was installed before they got here. The trim looks awful. They even got paint on my outside Air Unit. I cannot not get the paint off the floor. If they corrected their mistakes, I would give them a better ratin... read more
Business response:
Thank you sharing this with us James. I know there was a lot of repair and work in your home but the final cleanup should be a reflection of our commitment to a satisfactory experience. This is a rarity for us. I know the crew returned to remedy your concerns. Let us know if you need us to provide any additional effort.
Lacked supervision, ability or desire to do the requested task correctly per instructions. Instructions not followed resulting in wall texture is not what we requested. Proper protection to property not given resulting in unnecessary damage. Took 3 attempts to complete the job satisfactorily which caused issues with the remodel schedule.
Business response:
Hello Linda, We are truly sorry your experience was not to your satisfaction. We love what we do and we want for every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply for our customers. Best Regards Jon
I was given different start times and there was no oversight to ensure that the crew knew what was contracted. But the actual work was done to my satisfaction but what a disappointment to see such a breakdown in communication between the office and tha customer.
Had issues with what was sold to me versus what the crew's understanding of the project was, which made it quite frustrating, BUT no one came out. The email response was curt and mildly condescending. They sent me a check with no note or explanation of how the amount was determined, but I received the $1200, paid over $1700, and got a $200 refund. I need to have my interior painted and will hire someone else!
Business response:
I am sorry you felt this way Toni. Based on our many years of experience and training, the proper preparations were done, followed by application of primer and paint from Sherwin Williams. The crew, being nice, worked on a Sunday to finish for you. At completion you indicated the job looked good, signed the paper stating the same and paid in full for the agreed upon contract amount. The next day we received an email, also stating the job turned out well which makes your current position puzzling The $200 discount was provide... read more
Our paint is already chipping off and it isn't even 2 months old. We are finding many areas that have paint drips, areas that are rough because they were not prepped correctly, the tops of the window trim were not painted, holes in doors were not filled, caulking was not done correctly. We are extremely disappointed that we paid so much and it already looks bad.
was subcontracted out so was not actually CertaPro doing work.
Frequently asked questions about CertaPro Painters of Fort Worth
How is CertaPro Painters of Fort Worth rated?
CertaPro Painters of Fort Worth has a 4.7 star rating with 252 reviews.
When is CertaPro Painters of Fort Worth open?
CertaPro Painters of Fort Worth is open now. It will close at 5:00 p.m.