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CertaPro Painters of SW Metro
- Painters
- Eden Prairie, MN
About this business
Location details
7220 Washington Avenue South, Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In June of this year CertaPro Painters Southwest Metro was hired to paint a small bedroom in our home, to include removal of the "popcorn" textured ceiling and installation of a "knockdown" textured ceiling in its place. A great many issues cropped up in the course of this project. Please see my complaint filed with the local office of the Better Business Bureau for a partial list. Suffice to say that this project was a complete and utter disaster right from the get-go, resulting in a couch of ours being covered in ceiling ... read more
Business response:
Dear Valued Customer, We complete hundreds of painting projects for our customers each year. Unfortunately we have one or two of our projects that do not go as well as we always hope and this was one of those projects. Here is what we did do, in Good Faith, to remedy this situation for this customer: we sent in a different crew to complete the ceiling/painting, we have paid to have their 20+ year old couch cleaned twice, replaced all electrical outlets, cleaned all the baseboards, offered to pay market value for their couch ... read more
The scheduling and estimate was top-notch. However, the problem with this company seems to be communication, with the customer as well as with their own workers. The specifics didn't seem to get given to the guys actually doing the work. At first glance, everything looked very nice - good full coverage, no mess or spatters. However, when I walked around the house, I realized they didn't prep a lot of things - no woodpecker holes, or nail pops were treated/filled ahead of time, they spray painted over several things they shou... read more
Business response:
This work was done with another CertaPro franchise that services the Minneapolis area. We cover the Southwest Metro.
no comment
The person sent to stain the deck was not a experienced painter/stainer. A one day job took 5 day's and it still is not right. I just said "I will finish it myself I just can't do it anymore. "
They aren't origanized and the company company doesn't supervise their sub-contractors
Business response:
Greg, We certainly acknowledge that your project did not go as smoothly as our jobs typically go & have apologized. Please note - we were in touch with you immediately & are rectifying your situation. Kelly & Sara Morlock Owners - CertaPro Painters
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Business response:
To our valued customers - we certainly would respond to this review but with the little amount of information from this customer - it is impossible to reply or even know this was our customer. Kelly & Sara Morlock, Owners - CertaPro Painters.
They do not do what contracted When shown a problem their response was no one ever looks that close
None.
Frequently asked questions about CertaPro Painters of SW Metro
How is CertaPro Painters of SW Metro rated?
CertaPro Painters of SW Metro has a 4.6 star rating with 225 reviews.
When is CertaPro Painters of SW Metro open?
CertaPro Painters of SW Metro is closed now. It will open at 9:00 a.m.