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CertaPro Painters of East Tennessee
- Painters
- Knoxville, TN
About this business
Location details
10904 McBride Lane, Knoxville, TN, 37932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Project underway, so opinion in some areas may change.
Business response:
Thanks!
Business response:
Thank you very much!
The local franchise owner was very professional and a nice man. The painters were great - easy to talk to, seemed to know what they're doing. They will tell you that you don't have to clear the rooms, but do. I suspect they'd do better in an empty room. The job was estimated to take 1 1/2 - 2 days. It took four. And the last day they must have been really rushed because they did not take the care for detail that they did the other days. Sloppy that last day. (Paint in the bathtub, didn't paint at least one of the doors.) I'v... read more
Business response:
CertaPro's written policy is to ensure our customers "walk the finished job" with the supervisor to ensure every customer is completely satified before we accept any payments. In the event something is missed we are happy to immediately return and take care of any issues if notified!
No comment
They didn't paint everything they were supposed to. They didn't fulfill what was printed on the contract. They left trash in the yard. They did not complete the job. We made the mistake of paying them as they said they would come back the next day to complete but they have not called or come back yet. We did note on the contract when we signed it that they had to complete some work so at least we did that.They got sloppy and rushed to finish - not a value in my book because we are not happy with the job they did.
Business response:
Our company policy is for a customer not to pay us any money until they are completely satisfied. We also ensure that our clients sign our contract only when they are satisfied that the work is done thoroughly and completely (as this client did). If we still did not complete the work we are happy to return and ensure our customers are happy. We can't do it on blind complaints like this!
Frequently asked questions about CertaPro Painters of East Tennessee
How is CertaPro Painters of East Tennessee rated?
CertaPro Painters of East Tennessee has a 4.8 star rating with 1,346 reviews.
When is CertaPro Painters of East Tennessee open?
CertaPro Painters of East Tennessee is closed now. It will open tomorrow at 8:00 a.m.