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Koenig Equipment, Inc.
- Botkins, OH
About this business
Location details
15213 OH-274, Botkins, OH, 45306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
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Business response:
A, please do not spam us.
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Business response:
Nthabiseng, please do not use our page for promotion purposes. Thank ou!
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Called their service dept twice to get a quote to have sub compact mid mower attachment frame installed on tractor. First time they told me $400 at $100 per hour and second call to different Koenig location they quoted $700 or seven hrs. Guy I bought it from was charged $55 total to have it taken off by a different dealer. they appear to be “a not to be trusted rip off dealer “.
Business response:
Hi, Steve, thank you for taking the time to give us feedback about your service experience. We apologize for your inconvenience and the confusion we caused. The satisfaction of our Customers is very important to us, and we want to make sure we are doing everything we can to provide you with a great experience. We would like to hear more from you so we can better understand how to address the situation. Please private message us your contact information so we can discuss your concerns. Thank you!
Bought a lawn mower less than a year ago, still under warranty and they want to charge me a hundred dollars to look at it because the switch to the lawn mower blades isn’t working. We were not told that at the time of sale and behind the scenes cost or I would’ve chose a different dealership. As a healthcare provider on the frontlines I wouldn’t recommend and sadly disappointed in the service. It’s not the first time we’ve had a problem with service department. We had a wood splitter sitting there for 2 weeks not fixed, diag... read more
Business response:
Hi Jaime, thank you for giving us this feedback. We want you to know how much we appreciate and value you as a Koenig Equipment Customer. We would like to talk to you more about your experiences so that we can better understand how to address the situation. Excellent Customer service is a key value of ours, so we want to make sure we are providing that as best we can. Our Germantown Business Manager, Aaron Brown, will make every attempt to contact you, but please feel free to call him directly at (937) 855-6536. Thanks.
The dealership in Franklin Indiana. Suck
Business response:
Hi Josh, We’re sorry to hear that you did not have a positive experience at our Franklin store. The satisfaction of our customers is the most important thing to us, so we would like to hear more from you so that we can properly address any issues and attempt to earn back your business. Our Franklin Business Manager, Jim Robert, will make every attempt to contact you, but please feel free to call him at (317) 738-2250 to discuss your concerns. Thanks.
Become way to expensive, $400.03 for an oil change, check fluids, sharpen blades.
Business response:
Hi Vicky, thank you for leaving us some feedback about your experience with our Tipp City team. The satisfaction of our customers is extremely important to us, so we take your concerns seriously. We would love the opportunity to talk with you about your experience. The Tipp City Business Manager, Jason Stull, will make every attempt to contact you, but please feel free to call him at (937) 877-1920 to discuss your concerns. Thanks.
They came and picked my riding lawnmower up to change the deck and drive belts, a broken pulley. They called me and told me my motor was locked up. I asked them if they were sure and they told me "yes". I asked them to look at the belt because I'm sure it jumped off and putting another pulley in a bind. A couple hours I drove there and was told that was the problem and they will have it fixed. They dropped it off at the house after I called them and asked if it was done and they told me it has been sitting there ready. I rec... read more
Business response:
Jerry, we are sorry that you were not satisfied with your initial experience, and we would like to make it right. I understand that our Tipp City location has been in contact with you and will be picking up your equipment today. We have a strong commitment to service and quality customer experience, so we look forward to the opportunity to provide that to you. Thank you for your business and for your feedback.
Sorry but I could never recommend this company. Having my mower for over 2 months and never calling me until I sent an email to the president. The service manager at the tipp city location is utterly unprofessional. The lack of customer service blew me away because several people recommended them to me. Will never do business then again and will advise everyone I know the same.
Business response:
Hi Brent, thank you for sharing your feedback. We've made many improvements since the time of your review, so we'd appreciate a second chance to earn back your trust. Let us know what we can do for you!
Frequently asked questions about Koenig Equipment, Inc.
How is Koenig Equipment, Inc. rated?
Koenig Equipment, Inc. has a 3.9 star rating with 58 reviews.
When is Koenig Equipment, Inc. open?
Koenig Equipment, Inc. is closed now. It will open at 8:00 a.m.