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California Closets - Reno
- Interior Design
- Reno, NV
About this business
Location details
5580 Mill St, #900, Reno, NV, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amazing design and guidance to my goals. I decided to add another room to her consultation time. Michelle is an expert in your field. Thank you.
Business response:
We truly appreciate your 5-star review, Melissa! We're so happy to hear that Michelle's guidance and expertise helped create an amazing design that fits your needs. Thank you for choosing California Closets. - Dan Du Mond, General Manager, California Closets Reno
Kyle who installed the piece is five stars and the piece looks beautiful, and while not hard wood, I found the price reasonable. Hopefully, it will be long lasting and withstand use. I didn't do a closet but actually a great room piece, and there wasn't a lot of inspiration to draw from, so five stars for me for designing this piece. My designer was nice and kind and patiently worked with my many questions and changes. As mentioned, I did wish they had more inspiration and I was given more resources and ideas for what I wan... read more
Business response:
Thank you for sharing your experience with us, Stephanie. We are glad to hear that Kyle did a great job with the installation. We appreciate feedback like this as is it gives us an opportunity to improve. We strive for accuracy in all our work and we understand this expectation was not met in your experience with us. We're glad that you found our solution to be the best option for your needs and budget. Thank you for choosing California Closets for your project. Dan Du Mond, General Manager, California Closets Reno
Unfortunately the reputation did not align. Yes, they are very expensive. Did the work match the price?Absolutely not. They cut corners (pun intended), disregard the companies standards, and disappoint. From poor designing, scratched materials, elementary installation, and a very argumentative general manager, this company simply disappoints. The customer service as well is minimal. Emails do not get responded to, installers seem depressed, the general manager seems to have status as if he is better than others and come... read more
Business response:
We’re very sorry to hear about your experience, and we appreciate you sharing this feedback, Chad. The concerns you raised regarding quality, communication, and your interaction with our team do not reflect the standard we aim to deliver. Since speaking with you by phone, we have escalated this internally for a full review. We are actively working on next steps and remain committed to resolving this for you directly. -California Closets Customer Care Team
We contacted 4 of the major closet contractors in town, California closets, Closet Masters, Closets by design, and Sierra Nevada Cabinets and Closets. Our closet is very small, 5'x10'. Our neighbor's closet on the other hand is almost exactly twice the size of ours. Their quote came in at $2800. Our quote came in at $3100. Hmm, don't really see how that is possible considering our closet was half the size of theirs and they were going to charge $300 more???? And furthermore, our bid didn't include half of what theirs incl... read more
Frequently asked questions about California Closets - Reno
How is California Closets - Reno rated?
California Closets - Reno has a 4.7 star rating with 115 reviews.
When is California Closets - Reno open?
California Closets - Reno is closed now. It will open on Monday at 9:00 a.m.